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Doctors Orthotics review: Paid but never got the orthotics!!

1.0
Details
I bought orthotics in May and never received them. I have called multiple times and left messages. I left messages on their "Contact Us" page. I am still waiting and wondering how a company can steal your money like this and not suffer the repercussions. Doctors Orthotics needs to check their messages and take care of their potential clients.
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Review
#1695415 Review #1695415 is a subjective opinion of poster.
Cons
  • Have not received paid for orthotics will not return calls
  • Paid for orthotics have not received them and not returned calls
Reason of review
Poor customer service
Loss
$340
Preferred solution
Deliver product or service ordered

Doctors Orthotics review in Columbia, South Carolina: DO NOT DELIVER ON ADVERTISED PRODUCT

1.0
Details
MY HUSBAND ORDERED A SET OF CUSTOM ORTHOTICS THAT WERE NEVER RECEIVED. THEY RECEIVED MONEY AND THEN DISAPPEARED. THEY HAVE NOT RESPONDED TO ANY FORMS OF COMMUNICATION: EMAIL, PHONE, MESSAGING. DO NOT BE SCAMMED - DO NOT ORDER FROM THIS COMPANY.
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Review
#1680522 Review #1680522 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts

Doctors Orthotics review: Wont deliver new orthodics after years of good service

I have used this service for years and bought 8 pairs of orthotics with no problems until last Oct. I paid for and ordered two pair for ~ $500. They never delivered the impression boxes until I bugged them for 6 months. They finally sent the impression boxes, but after I returned them two months ago, they will not return my calls/emails.
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Review
#1644419 Review #1644419 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Deliver product or service ordered
Tags
  • Foot Orthodics
5.0
Details
Doctors Orthotics review - Great Orthotics and customer service
Doctors Orthotics review - Great Orthotics and customer service
I have had plantar fasciitis problems for years due to extremely high arches. I am 6 ft 3 inches tall and weigh 360 lbs. When your feet hurt there is nothing you will not try to fix them. For years I have not happy with the locally made custom orthotics I have been...
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1 comment
Anonymous
#1599195

My orthotics needed to be recovered. Call Ron and he told where to send for repair.

I sent them in whith in a few hours of getting the information. USPS Tracking showed he received them a few days latter. He charged my credit card faster than I could hang up the telephone. He said I would get them back in 10 days.

After 2 to 3 weeks I called him to ask where they my orthotics were. He said they received them, but that the USPS machines had mangled them. That he would make me a new pair and I would get them in 10 days. 2two weeks latter nothing!

I called Ron again and he yold me his computer system had been hacked. That he would make a new pair and I would them in 10 days. You know the answer. I GOT NOTHING.

Once again I called him 17 days latter and he tried the hacking story. I told he had usef that one two weeks ago. Tge machine ate them 4 to 5 weeks ago. He promised he would get me news ones.

Ithink he charges and delays to get past the 60 day charge back contesting period. So I am out a $300 dollar pair of foot or orthotics and the $100 dollar recondition fee. Yes I got the use of them for 1-1/4 years. All they needed was a simple recovering.

I should have bought the cover material online and recovered them myself. I will not be doing business with him again.

Review
#1347235 Review #1347235 is a subjective opinion of poster.
Pros
  • There customer service and quality of products
Reason of review
Good quality
Tags
  • Foot Orthotics
4.7
Details
Doctors Orthotics review - Good company
Doctors Orthotics review - Good company
I have ordered from Doctors Orthotics for many years for me, my family and friends. I have had good results (able to complete 50 marathons with disabling orthopedic problems), good service and helpful products. I fell from a ladder in 2016 and had three foot surgeries,...
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Review
#1393540 Review #1393540 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts
Pros
  • Price
  • Quality of product
  • Friendly
Reason of review
Good customer service
Tags
  • running orthotics
  • Best Orthotics
  • Foot Orthotics

Doctors Orthotics review: Never have received Orthotics

1.0
Details
I ordered and they charged my credit card back on 7/31. I sent the molds in and have yet to receive the orthotics or any response. I have sent many emails and left numerous phone calls that have never been returned.
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Review
#1450706 Review #1450706 is a subjective opinion of poster.
Service
Doctors Orthotics Customer Care
Pros
  • Previously ordered orthotics and had good service
Cons
  • Paid for orthotics have not received them and not returned calls
Reason of review
Poor customer service
Loss
$349
Preferred solution
Deliver product or service ordered
1.4
Details

Update by user Dec 14, 2018

2+ months later, I received a very cryptic email from Ron - "Your orthotics will ship today. Our mistake." I received the orthotics 4 days later - they were new, and had a very different fit in the arch (as I suspected, the originals they sent me were not built for my...

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Resolved
Review
#1400380 Review #1400380 is a subjective opinion of poster.
Service
Doctors Orthotics Doctor
Cons
  • Refuse to respond to my inquiry re my orthotics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Fraud Activity
  • Orthotic Inserts
I know what you’re thinking; yeah, I’ve seen some bad reviews, but I’ve also seen good ones. Well, believe the bad; I wish I had. Upon first ordering my orthotics, everything seemed to go smoothly, and exactly as detailed. I returned the impressions, and then the...
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Review
#1458331 Review #1458331 is a subjective opinion of poster.
2.1
Details
I took a chance on this company hoping to solve my foot pain problems. I felt like Doctors Orthotics were priced a bit lower then other online companies. So I gave them a shot and ordered 3 pairs (casual, running and dress). The whole "send a foot imprint kind in 48...
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2 comments
Anonymous
#1597303

Same experience - they took my money, sent me poor fitting orthotics and then told me to return them to be adjusted. Now, they have my money, and my orthotics and are ghosting me.

No reply to emails, voicemails, their live-chat feature on the website is never available. Not sure what to do now.

Chase won't help me and my insurer doesn't cover orthotics. I guess I'm out $300.

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Review
#1367313 Review #1367313 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Doctors Orthotics Products and Services Reviews

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Doctors Orthotics review in Mclean, Virginia: Buyer beware - no delivery or communication - read the reviews

Did not receive item after 4 months, they do not answer phone calls and stopped returning my messages. I was unable to even get a refund, and had to go through my CCard company to do a chargeback. I should have listened to the other reviews here...
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Review
#1414197 Review #1414197 is a subjective opinion of poster.
Service
Doctors Orthotics Shipping Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund