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Doctors Orthotics review: Paid but never got the orthotics!!

1.0
Details
I bought orthotics in May and never received them. I have called multiple times and left messages. I left messages on their "Contact Us" page. I am still waiting and wondering how a company can steal your money like this and not suffer the repercussions. Doctors Orthotics needs to check their messages and take care of their potential clients.
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Most Helpful
Review
#1695415 Review #1695415 is a subjective opinion of poster.
Cons
  • Have not received paid for orthotics will not return calls
  • Paid for orthotics have not received them and not returned calls
Reason of review
Poor customer service
Loss
$340
Preferred solution
Deliver product or service ordered

Doctors Orthotics review in Columbia, South Carolina: DO NOT DELIVER ON ADVERTISED PRODUCT

1.0
Details
MY HUSBAND ORDERED A SET OF CUSTOM ORTHOTICS THAT WERE NEVER RECEIVED. THEY RECEIVED MONEY AND THEN DISAPPEARED. THEY HAVE NOT RESPONDED TO ANY FORMS OF COMMUNICATION: EMAIL, PHONE, MESSAGING. DO NOT BE SCAMMED - DO NOT ORDER FROM THIS COMPANY.
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Review
#1680522 Review #1680522 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts

Doctors Orthotics review: Wont deliver new orthodics after years of good service

I have used this service for years and bought 8 pairs of orthotics with no problems until last Oct. I paid for and ordered two pair for ~ $500. They never delivered the impression boxes until I bugged them for 6 months. They finally sent the impression boxes, but after I returned them two months ago, they will not return my calls/emails.
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Review
#1644419 Review #1644419 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Deliver product or service ordered
Tags
  • Foot Orthodics
I know what you’re thinking; yeah, I’ve seen some bad reviews, but I’ve also seen good ones. Well, believe the bad; I wish I had. Upon first ordering my orthotics, everything seemed to go smoothly, and exactly as detailed. I returned the impressions, and then the...
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Review
#1458331 Review #1458331 is a subjective opinion of poster.

Doctors Orthotics review: Never have received Orthotics

1.0
Details
I ordered and they charged my credit card back on 7/31. I sent the molds in and have yet to receive the orthotics or any response. I have sent many emails and left numerous phone calls that have never been returned.
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Review
#1450706 Review #1450706 is a subjective opinion of poster.
Service
Doctors Orthotics Customer Care
Pros
  • Previously ordered orthotics and had good service
Cons
  • Paid for orthotics have not received them and not returned calls
Reason of review
Poor customer service
Loss
$349
Preferred solution
Deliver product or service ordered

Doctors Orthotics review in Mclean, Virginia: Buyer beware - no delivery or communication - read the reviews

Did not receive item after 4 months, they do not answer phone calls and stopped returning my messages. I was unable to even get a refund, and had to go through my CCard company to do a chargeback. I should have listened to the other reviews here...
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Review
#1414197 Review #1414197 is a subjective opinion of poster.
Service
Doctors Orthotics Shipping Service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
1.4
Details

Update by user Dec 14, 2018

2+ months later, I received a very cryptic email from Ron - "Your orthotics will ship today. Our mistake." I received the orthotics 4 days later - they were new, and had a very different fit in the arch (as I suspected, the originals they sent me were not built for my...

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Resolved
Review
#1400380 Review #1400380 is a subjective opinion of poster.
Service
Doctors Orthotics Doctor
Cons
  • Refuse to respond to my inquiry re my orthotics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Fraud Activity
  • Orthotic Inserts
4.7
Details
Doctors Orthotics review - Good company
Doctors Orthotics review - Good company
I have ordered from Doctors Orthotics for many years for me, my family and friends. I have had good results (able to complete 50 marathons with disabling orthopedic problems), good service and helpful products. I fell from a ladder in 2016 and had three foot surgeries,...
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Review
#1393540 Review #1393540 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts
Pros
  • Price
  • Quality of product
  • Friendly
Reason of review
Good customer service
Tags
  • running orthotics
  • Best Orthotics
  • Foot Orthotics
2.1
Details
I took a chance on this company hoping to solve my foot pain problems. I felt like Doctors Orthotics were priced a bit lower then other online companies. So I gave them a shot and ordered 3 pairs (casual, running and dress). The whole "send a foot imprint kind in 48...
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2 comments
Anonymous
#1597303

Same experience - they took my money, sent me poor fitting orthotics and then told me to return them to be adjusted. Now, they have my money, and my orthotics and are ghosting me.

No reply to emails, voicemails, their live-chat feature on the website is never available. Not sure what to do now.

Chase won't help me and my insurer doesn't cover orthotics. I guess I'm out $300.

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Review
#1367313 Review #1367313 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Doctors Orthotics review in Orlando, Florida: Never Sent Orthotics

1.0
Details
Had to dispute charge with credit card after waiting 4 months and still no delivery of the orthotics. The “Doctor” called one two separate months and each time said they were “on the way”. They are a joke. Thank goodness VISA makes it easy to get the money back.
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Review
#1366205 Review #1366205 is a subjective opinion of poster.
Product
Doctors Orthotics Inserts

Doctors Orthotics Products and Services Reviews

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1.0
Details
Paid for $300 for orthotics for my son's. Sent the molds back and they never shipped. Keep getting the run around. We are talking 5+ months from when molds were sent back. Called left many many messages dozens over the months, but only 2 -3 time someone returns the...
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Review
#1361132 Review #1361132 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered