Doctors Orthotics
Doctors Orthotics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doctors Orthotics has 3.5 star rating based on 37 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Price, Quality of product, Doctors orthotics quality product and customer service.
Cons: Paid for orthotics have not received them and not returned calls, Have not received paid for orthotics will not return calls, I returned the orthotics and received no response.Most users ask Doctors Orthotics for the delivery of goods as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Doctors Orthotics has 3.5 star rating based on 37 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Price, Quality of product, Doctors orthotics quality product and customer service.
Cons: Paid for orthotics have not received them and not returned calls, Have not received paid for orthotics will not return calls, I returned the orthotics and received no response.Most users ask Doctors Orthotics for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Customer service. Consumers are not pleased with Insurance Plans Acceptance. The price level of this organization is medium according to consumer reviews.
Media from reviews
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Verified ReviewerOrthotics broke after one yesr
- Great customer service
- Great selection
- Great warranty
Paid but never got the orthotics!!
- Paid for orthotics have not received them and not returned calls
- Have not received paid for orthotics will not return calls
Preferred solution: Deliver product or service ordered
DO NOT DELIVER ON ADVERTISED PRODUCT
Wont deliver new orthodics after years of good service
Preferred solution: Deliver product or service ordered
Great Orthotics and customer service
I have had plantar fasciitis problems for years due to extremely high arches. I am 6 ft 3 inches tall and weigh 360 lbs. When your feet hurt there is nothing you will not try to fix them.
For years I have not happy with the locally made custom orthotics I have been getting from a local supply house my podiatrist recommended. They make artificial limbs and things. Their process starts with plaster foot cast while sitting down and then the orthotics were made of layered cork and different foams from that foot cast. They were thick and elevated me a inch or so. It felt like standing on the edge of a curb.
Like I said above "When your feet hurt there is nothing you will not try to fix them." So I called Dr. Goldstein at Doctors Orthotics and discussed his fitting and manufacturing processes. I decided to purchasing two identical pairs of custom carbon fiber foot orthotics 18 months ago.
Doctors orthhotic uses box with memory foam to make a foot mold. I stepped into the box foam at the end of the day. That way my tired feet made a perfect mold.
I received the first pair around 3 to 4 weeks later. Why make two pair right away if they don't fit. Doctor Goldstein called me a week or two later and asked how they fit. I told him they fit correctly and they were the most comfortable I have ever owned. He said I would receive the other pair in a week or two.
From the first day I received them they have been the best orthotics I ever worn. They fit correctly from day one. No foot sores or anything. They cupped my feet and I didn't even know I was wearing them. The carbon fiber gives them their strength.
I wear them every day. I walk allot and ride my bike (2300 miles in last year). I noticed the orthotic cover in one has a wear spot. Today I called Dr Goldstein and arranged to send one pair back for a new covers. I had to do this with my old cork and foam orthotics once a year.
I am telling you my expirience with Doctors Orthotics has been top notch. I can't say enough about his service and the quality of the orthotics, If and when mine ever wear out I will buy my next pairs from Doctors Orthotics.
- There customer service and quality of products
Good company
- Friendly
- Doctors orthotics quality product and customer service
- Quality of product
Believe the bad reviews
I know what you’re thinking; yeah, I’ve seen some bad reviews, but I’ve also seen good ones. Well, believe the bad; I wish I had.
Upon first ordering my orthotics, everything seemed to go smoothly, and exactly as detailed. I returned the impressions, and then the problems began. It took months to get the orthotics, for which I had paid upfront. During that time, it was next to impossible to get any customer service, since the phone is never answered.
After finally having some luck with the live chat feature on the website, I would get a call from the “doctor,” who would make excuses and promises, and then nothing. Once I finally did receive the orthotics, they seemed good. However, in less than three months, they began to tear. Repeated attempts to contact the company were ignored, so I filed a complaint with the BBB.
Apparently, this company has stopped even trying to seem legitimate, and did not respond to the complaint. I know it seems like a good deal compared to your podiatrist’s office, but this business will not back up their product (if you get it in the first place).
Never have received Orthotics
- Previously ordered orthotics and had good service
- Paid for orthotics have not received them and not returned calls
Preferred solution: Deliver product or service ordered
Resolved: Buyer Beware
2+ months later, I received a very cryptic email from Ron - "Your orthotics will ship today. Our mistake." I received the orthotics 4 days later - they were new, and had a very different fit in the arch (as I suspected, the originals they sent me were not built for my feet).
No explanation, no apology. Their action on this coincided nicely with the BBB reaching out to them on my behalf - I filed a formal complaint with the BBB and that did the trick.
- Refuse to respond to my inquiry re my orthotics
Preferred solution: Deliver product or service ordered
Beware - the bad reviews were right
Preferred solution: Let the company propose a solution
Buyer beware - no delivery or communication - read the reviews
Preferred solution: Full refund
Stole my money
Preferred solution: Deliver product or service ordered
Never Sent Orthotics
Great Orthotics
- Doctors orthotics quality product and customer service
No response, no refund
Absolutely Horrible!
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My orthotics needed to be recovered. Call Ron and he told where to send for repair.
I sent them in whith in a few hours of getting the information. USPS Tracking showed he received them a few days latter. He charged my credit card faster than I could hang up the telephone. He said I would get them back in 10 days.
After 2 to 3 weeks I called him to ask where they my orthotics were. He said they received them, but that the USPS machines had mangled them. That he would make me a new pair and I would get them in 10 days. 2two weeks latter nothing!
I called Ron again and he yold me his computer system had been hacked. That he would make a new pair and I would them in 10 days. You know the answer. I GOT NOTHING.
Once again I called him 17 days latter and he tried the hacking story. I told he had usef that one two weeks ago. Tge machine ate them 4 to 5 weeks ago. He promised he would get me news ones.
Ithink he charges and delays to get past the 60 day charge back contesting period. So I am out a $300 dollar pair of foot or orthotics and the $100 dollar recondition fee. Yes I got the use of them for 1-1/4 years. All they needed was a simple recovering.
I should have bought the cover material online and recovered them myself. I will not be doing business with him again.