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I know what you’re thinking; yeah, I’ve seen some bad reviews, but I’ve also seen good ones. Well, believe the bad; I wish I had.

Upon first ordering my orthotics, everything seemed to go smoothly, and exactly as detailed. I returned the impressions, and then the problems began. It took months to get the orthotics, for which I had paid upfront. During that time, it was next to impossible to get any customer service, since the phone is never answered.

After finally having some luck with the live chat feature on the website, I would get a call from the “doctor,” who would make excuses and promises, and then nothing. Once I finally did receive the orthotics, they seemed good. However, in less than three months, they began to tear. Repeated attempts to contact the company were ignored, so I filed a complaint with the BBB.

Apparently, this company has stopped even trying to seem legitimate, and did not respond to the complaint. I know it seems like a good deal compared to your podiatrist’s office, but this business will not back up their product (if you get it in the first place).

Location: Richardson, Texas

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